Deposits
Deposits are not refundable. If you cancel the order you forfit your deposit. Please understand this rule before placing a pre-order with a deposit.
Cancelled Orders
A 15% fee will be charged on all orders cancelled by customer.
Returns
No Refunds: All Sales Are Final With Two Exceptions
Exception 1: Happily Ever After is unable to ship the item ordered.
Exception 2: The item shipped is defective and cannot be repaired or replaced.
Please
inspect your shipment immediately upon receipt.
You must contact Happily Ever After
about a defective item within three business days of the confirmed UPS delivery date.
DO NOT RETURN AN ITEM WITHOUT PRIOR AUTHORIZATION!
UPS will be contacted for damaged items and will contact you directly. You must retain
the original shipping box for UPS to inspect.
